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Sales Operations Analyst (London, United Kindgom)



IT, Sales & Business Development, Operations
London, UK
Posted on Tuesday, May 14, 2024

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

We are looking for an experienced sales operations analyst to support our growing sales team. You’ll serve as the regional sales operations business partner for EMEA Sales by driving strategy, direction and management of sales data integrity. This role is critical to enabling Figma to scale global revenue across our self-service engine and assisted sales motions.

What you'll do at Figma:

  • Prepare, provide and support operational, strategic & tactical reporting as required by business stakeholders
  • Provide regular reports and insights to senior management, highlighting sales performance, market dynamics, and opportunities for growth
  • Monitor and analyse key performance metrics and sales data to identify trends, patterns, and areas for improvement.
  • Creating and maintaining Sales Operations policies, processes, training, and sales-related material
  • Ensure our CRM consolidates all our customer information and provides trusted insights for the team
  • Own territory carving, territory updates and support cross-functional teams in planning cycles including revenue forecasting, pipeline management, target setting and hiring planning
  • Manage requests from the Sales team around Rules of Engagement/Sales policies and identify patterns that can help improve these policies
  • Build visualization dashboards & reports to accelerate information-to-action at scale

We'd love to hear from you if you have:

  • Proven sales operations experience, preferably in a fast growing environment
  • Strong understanding of general SaaS operations, best practices, and industry standards
  • Interest in Design
  • Strong analytical skills and technical aptitude
  • In-depth experience using Salesforce and experience with other Sales productivity & analytics tools (Tableau, Lookr etc)
  • Comfortable building high-quality and complex spreadsheets, models and presentations
  • A collaborative working style, with experience working across the company with teams of varied size to achieve common goals

While it’s not required, it’s an added plus if you also have:

  • Experience in a PLG SaaS company
  • Experience with other Sales productivity & data visualisation tools (Tableau, Lookr etc)

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

  • Holding interviews in an accessible location
  • Enabling closed captioning on video conferencing
  • Ensuring all written communication be compatible with screen readers
  • Changing the mode or format of interviews

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.