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Senior Credit and Collection Analyst



San Francisco, CA, USA · New York, NY, USA · United States
Posted on Tuesday, June 4, 2024

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

As a Senior Credit and Collections Analyst, you will be a critical part of the Company’s day-to-day and month-end close processes, reporting, and operational procedures. As a member of the broader Accounting team, you will be a meticulous self-starter who can work independently and meet deadlines in a fast-paced environment. This role will report to the Credit and Collections Manager.

This is a full time role that can be held from our San Francisco hub.

What you’ll do at Figma:

  • Connect with customers daily to ensure timely collection of accounts receivable.
  • Conduct timely research, analysis and decision making for resolution of disputed items, short/over-payments.
  • Work with the invoicing team to resolve billing disputes and credit note requests.
  • Evaluate new and existing client relationships by completing a thorough risk assessment including analysis and interpretation of financials including balance sheet, income statement, and cash flow statements
  • Collaborate with the sales team on options for customers with credit worthiness issues
  • Ensure accurate customer records through proper account reconciliations, payment application, recording of adjustments (write-offs, credit memos, etc.), name changes, bill-to and ship-to addresses, etc.
  • Participate in process improvement projects with evidence based findings and solutions
  • Ad-hoc projects as they arise

We'd love to hear from you if you have:

  • 3+ years of experience in credit and collections
  • Experience working with a payment processor (e.g. Stripe, Square, Paypal, etc.) and an accounting ERP (eg. Netsuite)
  • Excellent verbal and written communication skills

While not required, it’s an added plus if you also have:

  • Experience working for a fast-paced SaaS technology business
  • Strong analytical and problem-solving skills with emphasis on accuracy
  • Strong Excel & reconciliation skills
  • Experience with Dunning tools like Tesorio
  • Experience with Credit review tools like Dun & Bradstreet
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the hourly base pay range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. You may view our Pay Transparency Policy by clicking on the corresponding link.

Hourly Base Pay Range (SF/NY Hub):
$39.90$71.20 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

  • Holding interviews in an accessible location
  • Enabling closed captioning on video conferencing
  • Ensuring all written communication be compatible with screen readers
  • Changing the mode or format of interviews

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.