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Customer Marketing Lead



Marketing & Communications, Customer Service
New York, NY, USA · San Francisco, CA, USA
Posted on Thursday, February 9, 2023

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

Notion is looking for an experienced Customer Marketing leader to join our growing team. You will be responsible for defining the customer marketing function, scaling both customer advocacy (e.g. stories, testimonials, references) and core customer programs (e.g. Customer Advisory Board, customer-centric campaigns). Your role will be instrumental in developing the strategies and tactics needed to make Notion customer-centric, activate our customer community, and shape our customer experience.

Why is Customer Marketing at Notion a once-in-a-lifetime opportunity? Notion has a customer community unlike any other in software. Notion has tens of millions of users and a community is over 1M+ active members with customers that are fiercely passionate about how Notion has changed their work and personal lives.

Skills You'll Need to Bring:

  • 5+ years of hands-on customer marketing experience
  • Experience working in the software or B2B technology industry
  • Proven success in developing and executing effective customer advocacy programs
  • Experience building customer relationships, managing customer feedback, and conducting interviews
  • Demonstrated ability to lead customer-centric campaigns
  • Excellent problem-solving and communication skills
  • Ability to work collaboratively with sales, brand, content and product teams in a fast-paced environment
  • Understanding of demand generation and growth marketing strategies

What You'll Achieve:

  • Developing and executing a customer advocacy strategy, including creating and managing the customer reference program
  • Building relationships with customers and gathering feedback through the Customer Advisory Board and other community initiatives
  • Crafting customer campaigns, reviews and ratings programs to improve customer engagement and loyalty

Nice to Haves:

  • Experience with Notion or other no-code/low-code tools
  • Experience with design, writing, and creative thinking skills
  • Understanding of demand generation and growth marketing strategies

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $120,000 - $180,000 per year.