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Manager, Account Management - Americas



Sales & Business Development
San Francisco, CA, USA
Posted on Wednesday, February 28, 2024

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

Notion is transitioning from ‘start-up’ to ‘scale-up’. The AMER region currently accounts for a significant portion of our user base and global revenue. We are looking for an exceptional Revenue Leader to help scale our expansion sales motion in AMER to the next level. Given the strong subscription and usage based revenue model, building out our sales organization is a vital part of our long term growth strategy.

The Account Management team are responsible for working with Notion’s sales assisted customer base to sustain and grow revenue as a critical part of our land and expand sales motion. They also develop strategies to grow their client base and ensure that Notion is providing quality, cost-effective services.

What You'll Achieve:

  • As the Account Management Lead, you will work directly with the Head of Sales, AMER in developing a strategy to drive new business from existing clients across all segments via expansion and renewal motions.
  • You will partner with regional leaders across Sales Strategy, Sales, Marketing, and Customer Success to co-create the ideal customer journey and set them up for long term success with Notion.
  • You will recruit, develop and lead a team of Account Managers, overseeing day-to-day activity while setting clear expectations and managing performance goals.
  • You understand the importance of communication and collaboration in defining a customer-first mentality, and you will work closely with our Product, Marketing and Sales leadership teams to drive insight in to Ideal Customer Profile.
  • Help build the foundations of Account Management at Notion: As an early member of our sales org, you'll be instrumental in helping define our sales assisted motions.
  • Join a fantastic team at a magical time: We've got tens of millions of users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.
  • Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
  • Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

Skills You'll Need to Bring:

  • You are inspired by our mission of making software tooling ubiquitous
  • You have 6+ years experience as a sales/account management leader
  • Strong track record of achieving revenue targets across teams and individually
  • Skilled in managing and coaching through the full account management cycle from contract renewals through strategic expansion strategies.
  • You have experience working with Customer Success teams in designing post-sales strategy, process and programs to drive account adoption, utilization, retention and growth.
  • You have strong recognized leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports
  • You are comfortable with the ambiguity and pace of iteration of an early-stage startup
  • You have a growth mindset and thrive in the building stage of a nascent team
  • You view setbacks as learning opportunities, not failures
  • You have exceptional interpersonal skills, ability to manage influence through persuasion, negotiation, and consensus building
  • You have an analytical mindset and enjoy problem solving as part of a regional leadership team
  • You have strong empathy for customers and passion for revenue and growth
  • You have a good understanding of value drivers in recurring revenue business models

Nice to Haves:

  • You've built expansion playbooks or processes
  • You've been a first or early hire at a fast growing start up before
  • Experience using Salesforce for accurate forecasting
  • Experienced in hiring and training talent at scale
  • Ability to function at varying altitudes as we scale AMER GTM

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $330,000 - $350,000 per year.