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User Education Manager



San Francisco, CA, USA
Posted on Wednesday, April 3, 2024

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

As a Notion user education manager, you’ll create top-notch written and visual content focused on educating users about new Notion features. You'll be responsible for defining and executing a roadmap for guide production to serve our diverse user base. This role also involves partnering with product launch readiness teams for effective feature introduction and contributing to a variety of strategies that help drives adoption and love for Notion’s product. This role is pivotal in helping to unlock the value of Notion for millions of people around the world.

What You'll Achieve:

  • Create best-in-class written and video content. You'll own — content dedicated to teaching our users about Notion features. This content is seen by millions on a monthly basis, and is a key driver of growth for many of Notion’s GTM initiatives.
  • Partner closely with launch readiness teams. Notion shipped over 90 features in 2023, each of which required thoughtful education resourcing and updates to existing material. You’ll need to stay close to PMM and CX counterparts to help bring new features to market with both business impact and customer satisfaction, and report on your results.
  • Define and execute guide and video roadmap. Use the resources at your disposal to create a roadmap for guide production. You’ll review requests from stakeholders and, in combination with available data, strategically define scope for new content and content updates.

Skills You'll Need to Bring:

  • You have at least 5 years of direct B2B, SaaS experience — preferably in user education, instructional design, or customer success. You can come in and hit the ground running with fluency or proficiency in all the types of content listed above and the operations necessary to produce them.
  • Experience writing effective long-form educational content in a modern way. Everything we produce should be polished, but have strong voice and narrative. Our brand is distinct, and we want to make sure our educational efforts feel like Notion. The goal is to inspire and encourage users to go further with our product.
  • Expert project management skills. A constantly evolving product means changing features, users, and constant challenges to tackle. You should be able to adopt to ambiguous timelines, work cross-functionally, and design processes that help everyone scale. If you love working through huge projects with countless moving parts, zooming in to the details, and then moving back out to the big picture, this role is for you.
  • Design acumen to produce visual assets. These will support your writing and align with Notion’s brand image. No specific tool knowledge is required here, but you should be comfortable with creating and editing screen recordings for education purposes, and willing to try out new technologies to make these processes more efficient and globally scalable.
  • You've been rigorous about measuring your efforts. We want to make sure we're hitting the mark. You're bullish about experimentation and taking risks, but you see value in setting metrics, measuring and learning from every project to make things better.

Nice to Haves:

  • You have experience with Notion’s features (and benefits for teams). Notion can be a challenging product to learn (that’s why we need you!), you’ll be able to hit the ground running if you have experience with Notion itself, and the ability to put an opinionated spin on how to use a feature.
  • You have deep familiarity with enterprise software. Notion is built for teams and companies. The best candidate will know how they learn and roll out software solutions, and how we can help accelerate engagement and adoption.
  • You have experience producing educational videos. Video is an important medium for our educational efforts. You’ll feel right at home if you’ve produced these kinds of videos in the past.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $110,000 - $140,000.