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People Operations Manager



People & HR, Operations
New York, NY, USA
Posted on Sunday, June 9, 2024

We are a venture-backed, knowledge automation tech company with a cutting edge, AI driven, SaaS platform to automate the right answers for the people that need them most.

Our platform plugs into a company’s content systems, learns from the data, and then helps employees respond to queries without hunting for information. Without Shelf, the average worker currently spends 19% of their time tracking down answers, and COVID-19 made it worse.

Our goal is to turn every customer service representative into a super-agent by helping them find answers to questions instantly. We provide immediate Day 1 ROI for some of the world’s top brands and enterprises right now.

Our mission is to empower humanity with better answers everywhere and our vision goes far beyond solutions for contact centers.

Job Description:

Shelf is on the hunt for an exceptional People Operations (HR) Manager who loves building relationships, thrives in a fast-paced environment, and has a knack for nurturing and retaining top talent. If you're passionate about creating a workplace where employees can grow and shine, we want to hear from you!

What You'll Do:

As our HR Manager, you'll wear many hats, but your primary focus will be on talent acquisition and employer branding. Here's a glimpse into your day-to-day:

  • Talent Acquisition Guru: You'll spearhead our recruiting efforts, from sourcing and interviewing to onboarding new team members. You'll work closely with department heads to understand their hiring needs and find the best candidates to join our team.
  • Employer Brand Evangelist: You'll be the face of our employer brand at trade shows, career fairs, and networking events. You'll create and deliver compelling presentations that showcase why Shelf is a great place to work.
  • Retention Strategist: You'll work with our Fractional CHRO and CEO to implement strategies to keep our employees engaged and motivated. You'll work on programs related to employee recognition, career development, and succession planning.
  • Compensation & Benefits Expert: You'll manage our compensation and benefits programs to ensure they are competitive and align with our company goals. You'll conduct regular market analyses to keep our offerings attractive.
  • Engagement Champion: You'll design and execute initiatives to boost employee engagement, including surveys, feedback sessions, and team-building activities.
  • Onboarding Specialist: You'll create a seamless onboarding experience for new hires, ensuring they feel welcomed and supported from day one.
  • Talent Management Pro: You'll oversee our talent management programs, including performance reviews, professional development, and training opportunities.

What We're Looking For:

  • Experience: 5+ years in HR, with a focus on talent acquisition and/or employer branding. Experience in other HR functions like retention, compensation, and engagement is a big plus.
  • People Skills: You're a natural networker who loves meeting new people and building relationships. You have excellent communication and interpersonal skills.
  • Strategic Thinker: You can see the big picture and develop HR strategies that align with our business goals. You're proactive and always looking for ways to improve.
  • Organized & Detail-Oriented: You can juggle multiple priorities without dropping the ball. You're meticulous with details and have strong organizational skills.
  • Energetic & Positive: You bring energy and enthusiasm to everything you do. You're passionate about creating a positive work environment and making [Your Company Name] a great place to work.
  • Tech-Savvy: You're comfortable using HR software and tools, and you stay current on the latest HR trends and best practices.
  • SHRM CP, APHR or PHR Certification a plus!
  • Experience working with PEOs, payroll vendors, benefit brokers, etc. is a plus as well.

Why You'll Love Working With Us:

  • Innovative Culture: We're always pushing the envelope and looking for new ways to grow and improve. You'll be part of a forward-thinking team that values creativity and innovation.
  • Supportive Environment: We believe in supporting our employees both professionally and personally. You'll have access to ongoing training, development opportunities, and a network of supportive colleagues.
  • Impactful Work: Your work will have a direct impact on our company's success and the well-being of our employees. You'll be making a difference every day.
  • Fun & Engaging: We know that work should be fun! We host regular team events, celebrations, and activities to keep our team engaged and connected.

Ready to join us? Apply today and let's create an amazing workplace together!

The People Operations Manager at Shelf will be based in Manhattan, New York.

What We Offer:

  • Competitive starting salary, with additional bonus opportunities (based on team and individual investment performance)
  • Generous equity grant in the form of company stock options
  • Open PTO
  • Comprehensive health and wellness packages


Manhattan, NYC

Why Shelf:

  • According to MarketWatch in November 2022, the global knowledge management market size was valued at US$405 Billion in 2021 and is expected to expand at a CAGR of 18.12% during the forecast period, reaching US$1.1 Trillion by 2027
  • Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
  • We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
  • Our platform has been consistently rated #1 for overall usability by Gartner Digital Markets, and has received Easiest to Use, Easiest to Admin, and Highest Adoption awards from G2., and product of the year and innovation awards from leading publications, such as CIO Review.
  • We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
  • We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months