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Team Lead, Investment Agents



Posted on Friday, November 3, 2023
Your career is an investment that grows over time!
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3 million users who trust us with more than $20 billion in assets.
Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.
As the leader of our Registered Agents team, you will be responsible for handling client questions and overseeing risk and meeting compliance requirements. We manage hundreds of millions of dollars, so the stakes are high. We want to deliver extraordinary experiences that meet our client's on-demand expectations while being a compliance leader.

In this role, you will have the opportunity to:

  • Manage team escalations and client complaints , analyzing root causes and implementing corrective actions
  • Lead a team of registered agents, provide ongoing feedback and performance reviews, coach and develop RCXA’s and ensure effective performance management
  • Work with product teams , trade desk and operations team to modify and enhance product specifications to meet client demand
  • Identify operational improvements to improve productivity and efficiency
  • Oversee risk and meet compliance requirements across all of our trading processes
  • Grow team expertise to align with business demand and objectives; assess team skills and capabilities and continually look for ways to provide and enhance value delivered

We are looking for people who:

  • Want to make a difference. We are a small team effectively reshaping how people look at the industry. We need people who 'get it' and want to play an integral part in helping us accomplish this mission
  • Have extreme precision and attention to detail
  • Are an excellent communicator and know how to explain complex concepts and work with a variety of people
  • Are comfortable digging through data to find and analyze desired information
  • Have great analytical and prioritization skills. You know how to balance what needs to be done with what’s possible to do. You understand the scope of an issue and its priority
  • Embrace technology and the role it plays in financial services
  • Are a passionate people leader that is excited to develop others

Skills we are looking for:

  • CSC, CPH and DFOL - required
  • OSC and IDSC completion - preferred
  • Experience working on a trade desk and with trading platforms
  • Experience working with clients
  • Analytical experience with excel and SQL
  • Solution focused
  • Passionate about technology
Why Wealthsimple?
🤑 Competitive Salary
📈 Retirement savings matching plan using Wealthsimple Work
🌴 20 vacation days per year
🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year
🌎 A wide variety of peer and company-led employee resource groups (ie. Rainbow, Women of Wealthsimple, Black @ WS) Employee Resource Groups
💖 Company-wide wellness days off scheduled throughout the year
We’re a remote-first team, with over 1000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!
Read our Culture Manual and learn more about how we work.
DEI Statement
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement
Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.